1. Policy Statement
The Jubilee Centre is committed to protecting the privacy and personal information of our
service users, volunteers, staff, visitors, donors and supporters. We respect your privacy and
are committed to handling your personal information fairly, lawfully and securely in
accordance with the UK General Data Protection Regulation (UK GDPR) and the Data
Protection Act 2018.
This Privacy Policy explains how we collect, use, store and protect your personal information
when you use our services, visit our website or interact with us through social media.
2. Who We Are
The Jubilee Centre provides day services, activities and community support for older people
and adults within the local community.
If you have any questions regarding this Privacy Policy or the information we hold about you,
please contact: [email protected]
3. Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Home address
- Telephone number
- Email address
- Date of birth (where required)
- Emergency contact details
- Attendance records
- Payment information where applicable
- Information provided on enquiry or registration forms
Special Category Information
Where necessary to provide safe and appropriate care, we may collect:
- Health information
- Dietary requirements
- Allergies
- Mobility or accessibility needs
- Medical conditions
- Emergency medical information
This information is only collected where necessary and is treated with the highest level of confidentiality.
4. How We Use Your Information
We use your information to:
- Provide safe and effective services.
- Manage bookings and attendance.
- Contact you regarding activities or appointments.
- Respond to enquiries.
- Process payments and donations.
- Maintain health and safety records.
- Meet safeguarding responsibilities.
- Comply with legal obligations.
- Improve our services.
We will only use your information for the purposes for which it was collected.
5. Website Privacy
When you visit our website, we may automatically collect certain information including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Website usage statistics
This information helps us improve our website and understand how visitors use it.
Our website may also use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings if you wish. If you complete a contact form on our website, we will only use the information you provide to respond to your enquiry.
6. Social Media
The Jubilee Centre operates social media accounts to keep our community informed about
activities, events and fundraising.
This may include platforms such as:
- YouTube
If you contact us through social media, we may collect your name, profile information and any information you choose to share in messages or comments.
Please note that anything you post publicly on our social media pages may be visible to others.
We ask that individuals do not share sensitive personal or medical information through social media messaging.
Each social media platform has its own privacy policy, and we encourage users to review these before using the platform.
7. Photographs and Videos
The Jubilee Centre may take photographs or videos during activities and events for:
- YouTube
If you contact us through social media, we may collect your name, profile information and any information you choose to share in messages or comments.
Please note that anything you post publicly on our social media pages may be visible to others.
We ask that individuals do not share sensitive personal or medical information through social media messaging.
Each social media platform has its own privacy policy, and we encourage users to review these before using the platform.
8. Sharing Information
We will never sell your personal information.
We may share information only where necessary with:
- Healthcare professionals
- Emergency services
- Local authorities
- Funding organisations (where anonymised or required)
- Professional advisers
- IT and website providers
- Government agencies where legally required
All organisations with whom we share information are required to keep your information secure.
9. Keeping Your Information Secure
The Jubilee Centre takes appropriate measures to protect personal information, including:
- Password-protected computer systems
- Secure storage of paper records
- Restricted access to confidential information
- Staff training on confidentiality and data protection
- Secure disposal of confidential documents
10. How Long We Keep Information
We only keep personal information for as long as necessary to:
- Provide our services
- Meet legal requirements
- Protect the welfare of service users
- Comply with financial and regulatory obligations
Records are securely destroyed once they are no longer required.
11. Your Rights
Under UK data protection legislation, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where appropriate.
- Restrict or object to processing.
- Withdraw consent where consent has been given.
- Request a copy of your information in a portable format where applicable.
- Make a complaint if you believe your information has not been handled correctly.
12. Complaints
If you have concerns about how we handle your personal information, please contact The Jubilee Centre in the first instance.
If you remain dissatisfied, you have the right to contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
13. Changes to this Policy
This Privacy Policy will be reviewed annually or sooner if there are changes to legislation or the way we process personal information.
The latest version will always be available from The Jubilee Centre and on our website.